June 17, 2016 4 Comments
Recently a senior CEO remarked to me about how out of control Engro Foods seemed in its early days and outsiders had no idea what was cooking. This was a general perception, outside of EFL, and was borne out of a lack of knowledge about the philosophy.
Hence, I write this piece.
Management is a fine balance between giving passion and initiative enough freedom and at the same time exercising some control, so that things do not go off the rail. It is a fine art and not a science. You have to know your team well and the game well also…that is a starting point. And it takes courage to stay hands off or on the opposite end, interfere to put things right. There is a time for either end and during the course of a project, you will end up doing both. But predominantly, you tilt towards staying hands off and allowing trust and ownership to inculcate.
In the meantime managing is..
Ensuring flow of knowledge up and down the system
Ensuring flow of authority down the system
Ensuring flow of communication up and down the system
Ensuring flow of finances/resources down the system.
If you do the above properly, then the project should work successfully. When it does not, then it means that sincerity was missing somewhere in the system. Outside the above four dynamics, it is all humans who rule and drive the show. This is the biggest controller at the back. If your employees are driven and have ownership, then they will be sincere and work for the project goal. When all else is excluded and the project goal is owned, then team dynamics happen and when team dynamics happen, we just propel ourselves towards the goal.
It is absolutely fascinating, how fate almost conspires to cause success to happen, when teams work selflessly. I suspect that there is a lot of spirituality which is playing at the back. But unfortunately, there is no way to prove this, except to simply say “it happens”. I have seen this time and again during my own life and heard it from others. Think back simply to the World Cup 1992 and you will understand.
So, EFL was all about this. One created a home with a vision, and got a bunch of people to believe in it. Soon EFL mattered to them more than anything else. Hence they formed a very large family, and fought tooth and nail to achieve success. To enable them to achieve this success, they were given some freedom, and told that they were trusted. This edifice built on trust and ownership, ballooned into a massive company. Such a simple philosophy, but calling for a lot of belief.
* picture taken from dreamstime.com